Category: Success stories

Carrefour: operational intelligence applied to refrigeration

Operational intelligence applied to refrigeration. See how Brazil’s largest food retailer centralised the operations of over 200 stores and turned real-time data into results: 15% improvement in performance, 67% fewer critical incidents, 36% fewer compressor failures, and a 7.7-fold return on investment within 12 months

Confiança Supermarkets saved 15 per cent on energy with NEO

Confiança Supermarkets has achieved a 15% reduction in energy consumption with NEO ESTECH. Located in the interior of São Paulo, Confiança is a leading name in the supermarket sector and has been using NEO since 2022 in its shops and distribution centre. 15% energy savings 80% reduction in faults Digitalisation of temperature records as required by Anvisa.

Delta Supermarkets: data-driven prioritisation of in-store activities

“With the Dashboard, I can now easily identify the priority for action in the shops, from best to worst. The results achieved with NEO include effective monitoring of my premises, enabling more precise, data-driven management.” Luiz Henrique Feo, Maintenance Manager – Delta Supermarkets

Caetano Supermarket: more reliable technical support decisions

“With the roll-out of NEO, decision-making regarding technical support tickets has become more reliable, as in almost all cases there are genuine issues, resulting in a reduction in the number of tickets. Another point worth noting is the speed of the technical support response, which is very effective and demonstrates a thorough understanding of the processes. Taking into account the real-time monitoring […]

São Roque Supermarkets: 20 per cent reduction in maintenance costs with NEO

“Before using NEO, I was constantly faced with equipment breakdowns and unplanned downtime in my shops, which resulted in high maintenance costs. Now, with the performance report, I can monitor whether my equipment is operating at its best, which extends its service life and improves operations as a […]

AHT Cooling Systems Brazil: versatile and reliable monitoring

“The NEO platform is an extremely versatile and reliable tool. With it, we have been able to reduce response times, make it easier for our customers to raise support tickets, improve communication with our technical support staff and maintain full control over our entire after-sales operation, with bespoke reports designed to meet all […]

Mecalor: 100 per cent less time spent on procedures for remote access to equipment

 “[…] Performance reports enable us to determine whether equipment is operating at its best, thereby extending its service life and improving our operations. This has resulted in a 100 per cent reduction in the time spent on remote access procedures for equipment and the re-routing of maintenance calls. Furthermore, we have been able to digitise our processes and improve […]

Monte Serrat Supermarkets: from manual to automated monitoring

“To begin with, by addressing the issue of monitoring – which until then had been carried out manually and was not effective – we managed to reduce the costs of spare parts and maintenance. Now, we are able to monitor performance and anticipate potential problems, as well as having comprehensive reports for more effective presentation at meetings.” Aline Evelin, Maintenance Manager – Monte Serrat Supermarkets

Amigão Supermarkets Group: support always available and a digitalised operation

“NEO has a support team that is always on hand to deal with both technical issues relating to monitoring – thereby reducing system downtime – and matters concerning food refrigeration. This is a major advantage, as the support is not limited solely to the NEO system, but also helps us resolve technical refrigeration issues.” Fernando […]