Asset Operating System

The evolution of monitoring for food retail

Monitoring is not the same as deciding. NEO is the Asset Operating System that connects refrigeration, energy, HVAC and utilities in a single operation, using AI and Machine Learning to analyse millions of data points in real time and turn each one into a decision ready to act on.

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More than 300,000 active sensors monitored by NEO across retailers such as Carrefour, Assaí and Angeloni.

NEO Asset Operating System

  • Refrigeration
  • Energy
  • Water
  • HVAC
  • Lighting
  • Solar energy
  • Power generator

The retail blind spot

The problem is not a lack of data. It is what we do with it.

Food retail has invested years in monitoring, automation and sensors. And it still faces the same challenges as a decade ago.

How it was

Reactive management

  • Data fragmented across refrigeration, energy, HVAC and parallel spreadsheets
  • Manual records prone to error, delay and loss of history
  • Events without context: impact, criticality and owner are left to be figured out
  • Teams buried in alerts, unable to see what really matters

Result: the operation spends the day firefighting, with no time to anticipate risk or capture opportunity.

How it is with NEO

Intelligent Operation

  • A single view of refrigeration, energy, HVAC and utilities
  • Context that classifies the impact, criticality and priority of every event
  • Personalisation: each professional receives only what is relevant to their role
  • Intelligence that points to the action most likely to deliver results

Result: less noise, more intelligence, more results.

How NEO organises the operation

Just as an operating system organises a computer, NEO organises the operation

It connects the data sources, applies the four pillars of Intelligent Operation and delivers a personalised decision to each person.

Data sources

  • Refrigeration
  • Energy
  • Water
  • HVAC
  • Lighting
  • Solar energy
  • Power generator

NEO Asset Operating System

  1. Data Ecosystem

    Unifies visibility

  2. Context

    Sets priorities

  3. Intelligence

    Creates understanding

  4. Personalisation

    Drives the action

Decision delivered to

  • Executive board
  • Operations
  • Maintenance
  • Energy
  • Field technician
  • IT

Decision delivered via web, app, e-mail, chat and API.

Monitoring × Operating System

Monitoring shows what happened

The Asset Operating System answers what matters, who should act and which action is most likely to deliver results.

Traditional monitoring Asset Operating System
Monitors equipmentManages the operation
Displays dataSupports decisions
Generates alertsSets priorities
Works by discipline (energy, refrigeration, HVAC)Integrates multiple utilities
Focused on eventsFocused on results
Depends on human interpretationContextualises and prioritises
Reacts to problemsAnticipates risks and opportunities

The smartest support in the market

Jornada NEO

A Customer Success team made up of engineers

Onboarding does not end when the features go live: we are after real results. We help each client technically to get the most out of NEO's data.

NEO Lume

24/7 assisted support

A virtual specialist, trained in NEO and engineering, available 24 hours a day, 7 days a week, using AI to deliver even faster support.

NEO Learning

More than 150 technical videos

Learning paths and courses on how to get results from NEO's solutions, plus technical courses on equipment.

Our solutions

Energy

Save up to 15% on energy and refrigeration monitoring without the need for investment

Maintenance

Reduce maintenance costs and decrease equipment breakdown risk by 80%

Savings

Identify failures, eliminate breakdowns, and minimize risks to your operation

Productivity

Digitize your processes and increase your operation’s productivity by 20%

Efficiency

Get complete diagnostics in seconds and increase your team’s efficiency by 25%

Resources